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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Wagenaar

October 1, 2025

5  out of  5
rating by John Wagenaar
"Melissa is and was great to work with. She is efficient and prompt in returning emails.. Thank you Melissa"
We responded:
"Thank you John, we appreciate the feedback and your business! "
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Silvia Midencey

October 1, 2025

5  out of  5
rating by Silvia Midencey
"Have been a client for many years with State Farm. Work closely with Melissa Alvarez. She is an excellent resource knowledgeable and extremely personable. Is a pleasure to work with her and rest of the team."
We responded:
"Thank you Sylvia, we appreciate your loyalty, kind words, and your business! "
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Wayne Wagler

October 1, 2025

5  out of  5
rating by Wayne Wagler
"Responsive, accurate and great communication!"
We responded:
"Thank you Wayne, we appreciate your feedback and your business. "
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Guadalupe Wilson

September 29, 2025

5  out of  5
rating by Guadalupe Wilson
"I've been a customer for a few years now and am very happy with the service. I get timely responses to any issues I may have. The staff is knowledgeable and helpful, they answer all of my questions. They helped me find a solution with the recent increase in insurance premiums. I never have to wait a ridiculous amount of time for assistance. I’ve had several inquiries solved and am so happy with the service Arabella Bandy has shown me. She quickly finds the best solution to resolve issues. They have a great team with everyone wanting to provide exceptional service."
We responded:
"Thank you for the feedback Guadalupe! We work hard everyday to make sure you get treated right. We appreciate your business. Thank you! "
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Norvin Griner

September 9, 2025

5  out of  5
rating by Norvin Griner
"Excellent service!...Thank you!"
We responded:
"Thank you Norvin we love helping however we can. We appreciate the feedback and your business! "
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H C Graves

September 6, 2025

5  out of  5
rating by H C Graves
"Jovany Cavillo helped to handle our claim; he was timely, extremely professional, and greased the wheels with State Farm for us. It was truly a great experience."
We responded:
"Thank you Chip, we are glad we can help in any way. We appreciate the feedback and your business! "
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David Witzke

September 4, 2025

5  out of  5
rating by David Witzke
"It is always a pleasure dealing with Tim Wood and Melissa Alvarez! They are both very courteous, respectful and responsive to whatever we need!"
We responded:
"Thank you David, you guys are the best. We appreciate you so much. "
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Marcos Lopez

September 3, 2025

5  out of  5
rating by Marcos Lopez
"⭐⭐⭐⭐⭐ I’ve had an amazing experience working with Melissa Alvarez at State Farm! She is professional, knowledgeable, and always goes above and beyond to make sure I understand my coverage and feel confident in my decisions. Whether it’s answering questions, helping with policy updates, or just providing solid advice, Melissa is always quick to respond and incredibly helpful. It’s clear she genuinely cares about her clients. Highly recommend her to anyone looking for a reliable and personable insurance agent!"
We responded:
"Thank you Marco for the feedback and kind words. Melissa is such a great colleague. She does it all with a smile on her face. Thank you for your business. "
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John Parry

September 2, 2025

5  out of  5
rating by John Parry
"Melissa at this State Farm office is always responsive and helpful."
We responded:
"Thank you John, we appreciate the feedback. "
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Wiston Cardoza

August 27, 2025

5  out of  5
rating by Wiston Cardoza
"Giving it a 5-Star, Because of Melissa. shes always been great with me. I always recommend people to her. She get her job done. Always has a great attitude and willing to help me.. She great at what she does. 5 star all around. Great job Melissa. Keep it up."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Sandra Bates

August 18, 2025

5  out of  5
rating by Sandra Bates
"Always courteous and very helpful"
We responded:
"Thank you Sandra we appreciate your business and the kind words. "
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TOM CHIOLA

August 15, 2025

5  out of  5
rating by TOM CHIOLA
"Melissa was terrific in assisting me to obtain a refund of my premium. The company had not taken into account that I have had security coverage for years."
We responded:
"Thank you Tom, that’s what we are here for, to help when you need us. Thank you for the kind words and your business. "
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John Battista

August 15, 2025

5  out of  5
rating by John Battista
"Melissa was efficient and quick in dealing with my request"
We responded:
"Thank you John I am so glad to hear it. We appreciate your business and your feedback. "
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Marco Hernandez

August 8, 2025

5  out of  5
rating by Marco Hernandez
"Melissa Alvarez is just the agent to go with she is very professional very knowledgeable and quick on getting all of our questions and problems resolve. I recommend state farm as ur insurance provider but definitely Melissa as ur agent."
We responded:
"Thank you for the feedback Marco. We appreciate your business and kindness. "
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Andrew Rastegar

July 30, 2025

5  out of  5
rating by Andrew Rastegar
"Arabella Bandy is great and very professional! Prompt response. highly recommend working with her"
We responded:
"Thank you Andrew, we truly appreciate the feedback and your business. We think Arabella is great also btw. She has been with us almost 5 years now with 10 years prior experience. She's great. "
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Organic SOL Music

July 17, 2025

5  out of  5
rating by Organic SOL Music
"I have been very happy with this Tim Wood agency and specifically Melissa for helping out and answering all of my questions and explaining everything very well. Highly recommend."
We responded:
"Thank you for the feedback, we appreciate it. We agree, Melissa is just terrific and we are glad she's been able to help. Thank you for your business. "
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Al Villa

July 17, 2025

5  out of  5
rating by Al Villa
"Very helpful"
We responded:
"Thank you Al, we appreciate your feedback. We are always looking for ways to improve! Thank you for your business."
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Rick R. Reed

July 5, 2025

5  out of  5
rating by Rick R. Reed
"I have been a loyal customer of State Farm since I moved to the Palm Springs area 8 years ago. They have always been responsible, responsive, and easy to work with. In particular agent Melissa E. Alvarez is exceptional, going above and beyond to meet my needs with compassion and professionalism."
We responded:
"Thank you Rick. I can’t tell you how much we appreciate you and your business. Thank you so much for the kind words for Melissa. "
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Alejandro Aguilar

June 23, 2025

5  out of  5
rating by Alejandro Aguilar
"Melissa was very knowledgeable. She did not waste any of my time.She called me right back with a quote.And i'm very appreciative.... Love the service."
We responded:
"Thank you Alejandro for the feedback, we appreciate it. Melissa is great and I’m glad you think so too. "
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Jennifer Ramos

June 21, 2025

5  out of  5
rating by Jennifer Ramos
"Melissa is amazing. She's been our agent for years. She's extremely helpful and willing to go the extra mile. Thank you for having such a knowledgeable agent."
We responded:
"Thank you Jennifer we love her too. Thank you for the review and your business "
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Gary AIkawa

June 20, 2025

5  out of  5
rating by Gary AIkawa
"Melissa handled the process of obtaining auto insurance for my new Lexus LC 500 expediently."
We responded:
"Thank you Gary, we appreciate your business and your feedback! "
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Pathrick Zamora

June 14, 2025

5  out of  5
rating by Pathrick Zamora
"Melissa Alvarez is always very helpful. Would gladly do buisness with her again in the future."
We responded:
"Thank you for the feedback, we think she’s great also. Wee appreciate your business. "
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Curtis Veal

June 11, 2025

5  out of  5
rating by Curtis Veal
"This office is very reliable, and offers flexibility (eg allowing pauses in coverage if a vehicle is in storage). Melissa A is particularly helpful!"
We responded:
"Thank you Curtis, we thin she is great also. We greatly appreciate your feedback and your business. "
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Robert Rosen

May 22, 2025

5  out of  5
rating by Robert Rosen
"Melissa in Tim Wood's office is amazing! She is extremely professional and responsive. We are very glad that we have switched agents over to Tim and Melissa."
We responded:
"Thank you Robert and we are so glad to have you. We appreciate your feedback and your business. "
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Judith Udoff

May 19, 2025

5  out of  5
rating by Judith Udoff
"Very happy with my choice using Tim Wood State Farm Insurance Agent. Jovany answered all my questions and l was issued a new auto insurance policy quickly and professionally. Would highly recommend"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"